TERMS AND CONDITIONS | Killa Conversions

1. Privacy Policy

Killa Conversions is committed to protecting your privacy and handling personal information in accordance with Australian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.killaconversions.com.au or engage with our products and services. By accessing or using our website, you consent to the practices described below.

1.1 Information We Collect

a. Personal Information

We may collect personal information when you place an order, create an account, subscribe to communications, or contact us. This may include your name, email address, postal address, telephone number, and payment details.

b. Non-Personal Information

We may automatically collect non-identifiable information such as IP address, browser type, device type, operating system, and website usage data.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience. You may manage cookie preferences through your browser settings.

1.2 Use of Information

We may use collected information to:

Process and fulfil orders
Communicate regarding orders, products, and services
Send marketing communications where consent has been provided
Improve our website, products, and services
Provide customer support
Comply with legal and regulatory obligations

1.3 Disclosure of Information

Personal information may be shared with:

Service Providers assisting with payments, logistics, or website operations
Legal Authorities where disclosure is required by law
Business Transfers in the event of a sale, merger, or restructure

1.4 Data Security

We take reasonable technical and organisational steps to protect personal information. While we strive to safeguard data, no method of transmission or storage is completely secure.

1.5 Your Rights

You may request access, correction, or deletion of your personal information and opt out of marketing communications at any time.

1.6 Third-Party Websites

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage reviewing their policies separately.

1.7 Changes to This Policy

This Privacy Policy may be updated periodically. Continued use of the website constitutes acceptance of the revised policy.

1.8 Contact Details

Killa Conversions
Email: sales@killaconversions.com.au
Phone: (07) 3487 2540

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Terms and Conditions of Sale

These Terms and Conditions apply to all orders placed with Killa Conversions from the Effective Date listed above.

2.1 Orders

To place an order, customers must contact Killa Conversions directly for pricing, freight, and payment details. Customers are responsible for providing accurate vehicle details and intended conversion information. No orders will be shipped on a Cash on Delivery (C.O.D.) basis.

2.2 Payment

Australian orders must be paid via Visa, MasterCard, or direct bank deposit.
Export orders will be supplied GST-free only where all export documentation is provided and the delivery address is outside Australia or via a freight forwarder.
Import/export duties, taxes, and associated charges are the responsibility of the customer.

3. Shipping Policy

Shipping costs are quoted once goods have been packaged for dispatch. A separate freight invoice will be issued prior to shipment.

Where Killa Conversions arranges delivery, the risk of loss or damage remains with Killa Conversions until goods are delivered to the customer, in accordance with the Australian Consumer Law. Where customers arrange their own freight, risk transfers upon collection by the nominated carrier.

Claims for damaged, missing, or lost goods must be lodged promptly with the freight carrier. Transit insurance is the responsibility of the purchaser unless otherwise agreed.

4. Returns and Refunds Policy

4.1 Change-of-Mind Returns

Returns must be requested within 14 days of purchase
Goods must be unused, in new condition, and in original packaging
Special-order, custom-made, or specially imported items are not eligible for change-of-mind returns
Modified goods and individual kit components are non-returnable

Approved change-of-mind returns may incur a restocking fee of up to 20%.

4.2 Faulty Goods & ACL Rights

No restocking fee applies to faulty goods, goods not as described, or where a remedy is required under the Australian Consumer Law.

Australian Consumer Law Notice

Nothing in these Terms excludes, restricts, or modifies rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

4.3 Return Procedure

To initiate a return, contact:

Phone: (07) 3487 2540
Email: sales@killaconversions.com.au

Returned goods must include:

A copy of the original tax invoice
Current contact details
Written explanation of the issue

All returns must be sent via a trackable freight service. Customers are responsible for secure packaging. Killa Conversions is not liable for lost return shipments.

4.4 Return Freight Costs

Return freight is the customer’s responsibility unless the return is due to Killa Conversions’ error, incorrect description, or a faulty product, in which case reasonable freight costs will be reimbursed.

5. Fitment & Compatibility Disclaimer

Customers are responsible for confirming compatibility of parts with their vehicle and intended application prior to purchase. Vehicle modifications, prior alterations, or variations may affect fitment. Killa Conversions is not responsible for incompatibility arising from incorrect or incomplete customer-supplied information.

6. Installation Responsibility

Unless expressly stated, Killa Conversions does not provide installation services. Installation should be performed by a qualified professional. Killa Conversions accepts no responsibility for damage, injury, or loss arising from improper installation or use of supplied goods.

7. Limitation of Liability

To the extent permitted by law, Killa Conversions’ liability for any claim relating to goods supplied is limited to, at our option:

Replacement of the goods
Repair of the goods
Refund of the purchase price

This limitation does not apply where liability cannot be limited under the Australian Consumer Law.

8. Force Majeure

Killa Conversions will not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to acts of God, supply chain disruptions, strikes, natural disasters, or government restrictions.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.